Pinpoint Fiber

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On-Call Switcher

Sets who the AI answering assistant transfers escalated calls to. Changes go live immediately. Each card below shows who is actually live in HighLevel right now — the dropdown starts on that person, not a guess.

NOC on-call loading…

OSP East on-call loading…

OSP West on-call loading…

On-call CSR loading…

The bot is taking over this role. Kept here for the transition period.

Bot-handled vs. escalated calls

Live production environment — changes here immediately affect real customer calls. Total calls in range: shown above once refreshed. If a change here doesn't seem to reach the phone system, ping Graham — this tool talks directly to HighLevel's API, not the Leverage Social dashboard.