Enter the shared PIN to continue.
One place for everything that steers the AI answering assistant. Changes here go live immediately.
Sets who the AI answering assistant transfers escalated calls to. Each card below shows who is actually live in HighLevel right now — the dropdown starts on that person, not a guess.
The bot is taking over this role. Kept here for the transition period.
Marks a town as having a known active outage. While a town is listed, the bot skips troubleshooting/reboot steps for callers there and instead reads them an outage message (a ticket is still created). Remove the town once service is restored. Changes go straight into the bot's live instructions — no deploy needed.